I confess that I undulge in ego trippin games on the phone when doing tech support even though I know it only hurts them and me and doesn't provide for growth of any kind. So I allow myself to be angered by ignorant people who play little stupid games with me on the phone. I am so fed up with it, but am utterly dependant on the job to survive. I feel like to be real with these people is a waste of energy because they are in so deep, that any other role than that of :-super ego tech support-: & :-underdog customer-: just doesn't do it for them. While just going through the tech supporting motions, their voice inflections and conversation dominations and people when they just flat out ignore the shtuff you tell them is beyond infuriating and all I can do is put them on hold and breathe. I am not really seeking advice per se. I suppose I should try to change the way I look at these things and they'd probably stop bothering me... oh well. blah.
