so i went to sears a couple of days ago, and bought a mini-fridge. i pay for it at the price of a new product ( which its suppose to be ) then i get it home and take it out of the box and bottom is all full of white stuff, the side has 2 dents in it. so i take it back, and tell them that this was used--returned product. they give me my money back. so i look around and see a mini-fridge on sale, so i buy it. then i take it home ( no dents, or white stuff ). i notice that my soda is not very cold. so i set it to 7 the coldest temperature, and i plug my thermometor, and leave it over night. well it never got below 58 degrees-------so i take it back, and they tell me. this was also a returned product, that they sold to me at a new mini-refridge price. so they gave me my money again. i ask to see the manager, and show her they sold me 2 mini-fridges that where returned products. yet they charged me the price of a new fridge, and didnt work. she tells me all she can do is apologize,and there is no way file a complaint, and what i want from her? i havent been to sears in like 5 years, but i will never go back.
She was not telling you the truth when she said that there was no way to file a complaint. Call 1-800-469-4663, and ask for advanced customer support (you will have to work through an automated system to get to talk to a real person). I know this because I am a repair contractor for Sears.
