customer service

A friend Of mine had a bad experience resulting in about a loss of $1k.
I will try and not break any rules with this post. This source asked the whole conversation be posted.

Hello,
My order has come up as 'undeliverable as addressed'. Did you write
down the wrong address?
(tracking #)

(swim)
******
Item refused by recipient. Item being returned to sender.

This is what I get.
(vendor)
******
The item never came to the address I gave you. There wasn't any
chance for the package to be refused. What address did you write on
the package? This is really frustrating. Please do not try and tell
me that I refused the package again because it never made it to the
address I asked you to send it to and there wasn't any slip in the
postal box saying an attempted delivery took place. What address
did you write down????

(swim)
******
I used the address you gave me:

(swim's address)

Why would that be undeliverable as addressed?
(vendor)
******
(mailman) has it listed as '
Your item was returned to the sender on August 13, 2008 because the
addressee moved and left no forwarding address.

This is strange because the package never came. That is the correct
address and I was there the whole day that they said it was
delivered. I am not sure what to make of this.

(swim)
******
Have you tried calling USPS and finding out what happened?
(vendor)
******
Yes I did try to call and it said they are not releasing any
further information other than its being returned to the sender. I
also was not able to get through to a customer service rep. For
some reason now it says that I moved and left no forwarding
address. I am not on the lease of the place that I rent but that
has never effected mail for me in any other place I have lived in.

(swim)
******
This has never happened before.

Since it did not get stuck with customs and it gives that message
as the status I won't be able to do a free re-ship for it.

I am willing to offer a re-ship for half price
(vendor)
******
How much would that be? And could I pay it after I get it?

You mean half the shipping price, right?
(swim)
******
$470 CAD and payment would have to be received first
(vendor)
******
No, I paid for 10 grams already and I am not paying for something
twice. The package is coming back to you so you can resend it back
to me and I will split the cost of shipping. Why would you want me
to pay for it again?
(swim)
******
No, the package will not be coming back to me.

Also, it is not about the cost of shipping ($20 out of a $940
value) so please stop mentioning that. I would have to resend 10
grams, that is what it is about.

It is also about the fact that the Mailman site says: Moved, Left no
Address

Your item was returned to the sender on August 13, 2008 because the
addressee moved and left no forwarding address.

...and the Mailman site says:

Item refused by recipient. Item being returned to sender.

not just once, but twice, two days in a row.

Usually if the package is stuck in customs for two or three weeks
and never arrives, which has been the case for all of the non-
arrivals so far, then I re-ship with no questions asked but this is
a different case as shown by the tracking status on the two
websites.

Also, out of very many express packages, this package is the first
one to show this status on the tracking page.

You claim that both tracking pages are lying!

What's to stop the next person from claiming that a tracking status
of "Successfully delivered" is also a lie?

But, maybe you are right and both tracking pages are lying. In that
case I would hate not to have you receive your order.

But to be fair to both sides involved (me and you) I cannot just
take your word when you claim that the tracking pages are lying.

So, instead of refusing to do a re-ship at all in your case, I
decided to offer you a re-ship at half price which I think is very
reasonable given the above circumstances.
(vendor)
******
It also says on both sites that it is being returned to sender. So
send it back to me. Why would it not come back to you??
Why would you need to resend 10 more grams if its coming back to
you?
Im not saying that the Mailmans tracking are lying but
tell me-
**If I moved how could I refuse the package?**
Look I am not trying to rip you off, I obviously didn't get my
package. You said that you would have no problem reshipping if it
got stuck in customs, so why the problem now?
(swim)
******
I use a PO box address for a return address, mostly to fulfill the
requirement of a return address and partly because customers told
me that they want a generic return address that does not stand out.
There would be no one there at the PO Box to receive this returned
package.

The tracking pages do not say that YOU refused the package. They
say that the recipient refused the package, meaning someone at that
address met the delivery person and for whatever reason refused to
sign for the package TWICE.

You're right, it does not look like you got this package.

Why were you able to receive all the previous packages without
problem?

You seem confident that you would be able to receive a re-ship to
the same address without problems: "So send it back to me", which
makes me believe some kind of mistake was made this time around on
your end.

A package not arriving because of customs problems is fine by me as
it is absolutely out of the control of both receiver and sender.

A package not arriving because it was refused on the receiver's end
for whatever reason is not fine as the receiver had control over
the situation. Therefore it would be the receiver's problem.

The way I see it is: the receiver did not care enough to make
arrangements to receive the package properly this time around but
expects the sender to care.

I'm sure if you were in my position you would probably see it the
same way. It may not have been the way it happened but considering
the very few facts I have (tracking pages) I can only see it this
one way.

I don't keep stock of kilograms of these chemicals so a 10g reship
is not exactly cheap or easy for me.

But, whatever the case, I don't want to see you take the loss of
$940 as I don't feel it would be right so that is why I am offering
the half price re-ship.
(vendor)
******
It is not my fault your PO BOX cannot get mail', however that
works. I do not wish to argue with you anymore. You obviously do
not want me as a customer. I guess I will have to mark this up as a
loss. I will not pay for something twice. A professional business
would have handled my account differently.
Good day & Good bye.
(swim)
******
I understand.

But if you decide to post email communication please post the full
message not just the sections you like.

Thank you
(vendor)
******

 

post the source too because obviously its a scammer

 

I cannot post the sources name. I don't know it, swim wouldn't tell me but he said all the kids that are not drugged would understand.

 

Definitely do not post the source. He is not a scam. This is, however, an unfortunate situation and possibly could have been handled better, but that does not make him a scam.

 

danm, I seen that on undrugged also, I am familiar with source, but wow, he cant be a scammer..

 

Swim said no scammer just a shitty vendor. Swim said he had received from the guy before but it was short a half gram on a 5gram order. Sounds to me like a real asshole source. Probably Canadian if you ask me. sorry to offend any of ya Canadians but just speaking from what I've read.

 

Yea' he is Canadian

 

yea that is very weird i have gotten a few orders from this vendor thats a horrible situation i hope that he realizes where your coming from

 

.

 

Do you live alone? Have you been awake and waiting fot the package every single day from 8am-8pm?

Most likely thing is that your roommate's refused the package. And they aren't going to admit that to you.

That's my guess.

I don't know what shipping that you used, but there are a bunch who will not deliver a package to a PO box. And I'm sure that accepting a package such as the one you ordered, is risky for him.

 

only standard mail goes to PO boxes. FedEx, UPS, DHL, and all those other private companies dont ship to PO boxes. If you want a box that accepts express delivery, you have to get a box at a places like the UPS store.

Canadian Postal Service will give it to the United States Postal Service, and USPS is the only service that i know of that delivers to PO boxes

 

Which is why he chose a PO box. He's not going to be receiving any packages. That's the buyers chance to take.

 

What if the sender fucks up the address?

Tyrone said he was at home waiting for the package because he works from home on his computer. Roommate was at work. Shipping currier will deliver to PO Box. So your theories do not work, sorry. Bottom line is the guy took my friends money, made a mistake and isn't owning up to it.

A better question to ask is did the vendor write down the correct address?
Tyrone, his roommate and the apartment manager didn't refuse the package. Who else at the correct address could have 'refused' when thats the only people able to refuse the shipment? I think he wrote down the wrong address and somebody there refused the package. I don't know maybe I'm too far out with my ideas.

 

Not really ^ :/

 

UPS, Fedex, and almost all such companies do NOT deliver to PO boxes.

And I don't think your guess is all that far out there. Certainly possible. Lots of possibilities...

 

I meant the shipping currier that was used will ship to PO Boxes. I know that some do not, but the one used does.

 

Then your guess is better than mine.

 

what company was used (assuming it is not against the rules to ask..)? because i dont know of any other service besides canadian post/usps that will ship to PO boxes

 

Feel free to ask...

 

This teaches you to never order that much shit all at once. do you really need 10 grams of a drug that is dosed around 15-25mg all at once? Idk just a lesson to not make such a big commitment.