Studying Shoplifting

Yesterday when there wasn't any staff in sight, a customer asked me to move a ladder that was down one of the aisles, so she could reach to get something. By right I'm not supposed to, but I said I would as the ladder didn't seem very far away, and there wasn't anyone I was watching at the time. When I was following her down the aisle, I realised that she was in fact bringing me to a different ladder that was about 3 times the distance away. It would have been awkward to just say "oh actually I can't get that"!

 

meanwhile, her accomplice was stealing everything out of the aisle you were initially guarding.

 

What does that have to do with shoplifting? Also why wouldn’t you want to help that poor lady move that heavy latter?

 

It wasn't that I didn't want to help her! Think about it!

And if you're still puzzled as to why I thought I should have refused, I'll direct you to Undies latest reply for a clue.

 

To be fair, I think it's okay to use your own initiative in such situations. However it's important for me to remember that if I feel in any way suspicious about the person, that's it's okay to refuse and direct them to staff instead.

But if I were back, I would've clarified which ladder I thought she was referring to, and she would have said "no not that ladder", and I would've then directed her to staff.